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EAST AFRICAN FLYER – LETTER FROM KAMPALA – CUSTOMER SERVICE A LA UG

EAST AFRICAN FLYER – LETTER FROM KAMPALA – CUSTOMER SERVICE A LA UG

Angela Kintu Customer service is a relatively new concept to Ugandans, seeing as we have only just started owning businesses of our own. In October we will be 50 years independent. For years before that we were growing cash crops to send to our British...
SECURITY IN AFRICAN AIRPORTS

SECURITY IN AFRICAN AIRPORTS

By Juliet Maruru   The Jomo Kenyatta International Airport is constructed in a semi-circle with three units placed on the outer circle arc and one unit placed in what would be the centre point of the circle. These units in the outer circle arc are...
AT KK GROUP, EYES ARE NOW TRAINED ON SAFER SKIES

AT KK GROUP, EYES ARE NOW TRAINED ON SAFER SKIES

Why the landing of an IATA endorsement is a big deal forsecurity giant   When widely diversified security boutique KK Group ,received the nod from IATA to conduct aviation training locally early this year, it was a veritable strategic coup for the firm. The...
Taxi to Airport, Bringing Air Travel to the Masses

Taxi to Airport, Bringing Air Travel to the Masses

    I laughed merrily when I heard that South Africa’s chaotic minibus taxi industry had plans to launch an airline. Even though it was already July, I couldn’t help but think the news was a delayed April Fools day joke. I was not alone...
Catching an Inaugural Flight  the Ugandan Way

Catching an Inaugural Flight the Ugandan Way

Ugandans, like any good Africans, have their mini-cultures and habits, even when it concerns something as modern as taking a ride in an airplane.  Here, we refer to anything beyond our landlocked borders as ‘outside countries’, and any excursion...
The Qantas Dispute

The Qantas Dispute

  The Flying Kangaroo, aka Australian national carrier Qantas, celebrated its 91st birthday last week in mid-November with visits from two high-profile travelers – their ambassador, the actor John Travolta, as well as the new Boeing 787 Dreamliner,...
Jack the Cat & Jim the Meerkat – or a Tale of Two Airports

Jack the Cat & Jim the Meerkat – or a Tale of Two Airports

  Late in the evening of Tuesday, October 25. One JFK Customs area’s many employees is minding their own business—or the US Government’s business—when a howling orange cat descends through the ceiling. This kind of thing happens more often...
Aviation Players Endorse Airport Authority’s Expansion Plans

Aviation Players Endorse Airport Authority’s Expansion Plans

    Kenya Airways CEO Titus Naikuni Aviation industry stakeholders have welcomed Kenya Airports Authority (KAA) plans to expand and modernize the Jomo Kenyatta International Airport (JKIA). Speaking during a fourth breakfast meeting, industry...
Precision Air IPO Undersubscribed

Precision Air IPO Undersubscribed

  Tanzania’s biggest airline, Precision Air, has sold less than half its initial public share offering, with brokers saying investors were keeping their cash for a share placement from Tanzania Breweries Limited (TBL). Precision Air was seeking...
Emirates Places $18-billion Boeing Order at Air Show

Emirates Places $18-billion Boeing Order at Air Show

  Emirates Airline placed a $18 billion (AED66 billion) order for 50 Boeing 777s, the US aircraft maker’s largest biggest-ever single order in dollar terms, at the Dubai Air Show mid-November. The order also included 20 777-300 ER options valued...
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